Refund policy

Return & Refund Policy

At Zorvian Essentials, customer satisfaction is important to us. We stand behind the quality of our products and are committed to providing a reliable shopping experience.

7-Day Satisfaction Guarantee

If your product arrives damaged, defective, or not functioning properly, you must contact us within 7 days of confirmed delivery. To process your request, please email our support team and include your order number along with clear photos or a short video showing the issue.

Once your case is reviewed and approved, we may offer one of the following solutions at our discretion:

• A replacement product at no additional cost
• A partial refund
• A full refund if deemed appropriate

Non-Returnable Situations

We do not accept returns or issue refunds for the following:

• Change of mind
• Incorrect product selection by the customer
• Minor cosmetic variations that do not affect functionality
• Delays caused by shipping carriers

Return Shipping

In most cases involving defective products, customers are not required to return the item. If a return is required, instructions will be provided by our support team.

Shipping fees are non-refundable.

Zorvian Essentials reserves the right to refuse any refund request that does not comply with the conditions outlined above.